WHAT PEOPLE ARE SAYING
“The try before you buy program TIA offers allowed me to find the perfect sleeping pad!”
“TIA made it quick and easy for me to join a backpacking group headed to the Lost Coast. Thanks for renting all the gear I needed!”
“I loved this backpack so much that I bought it on the way home from Yosemite”
+ HOW DOES TIA CHOOSE THE GEAR AVAILABLE FOR RENT?
We only rent gear that we’d want to use ourselves! You can always expect high quality, up-to-date and easy-to-use gear from our favorite brands. We have partnered with companies like Big Agnes, Black Diamond, Kelty, Marmot, Osprey, Nemo, Thermarest, MSR, and much more.
+WHAT IF I DON’T KNOW HOW TO USE TIA GEAR?
No problem! TIA makes no assumptions about your outdoor skills. If it's your first time using a water filter or setting up a tent, we've got you covered. These items include a TIA made how-to guide so you can feel comfortable using new-to-you gear.
+WHAT IF I LOSE OR DAMAGE TIA GEAR?
Your $10 insurance fee covers normal wear and tear that we expect in the outdoors. If there are damages that equate to over $50 in repairs, then you will be charged the total cost of repairs.
If your rental item is lost or if TIA deems that it is damaged beyond repair, you will be charged the full retail price as listed on our website.
+DO COMPLETE GEAR KITS INCLUDE SUNSCREEN OR SNACKS?
Between preferences and allergies, we leave the personal items up to you. We're happy to give you a few suggestions of our personal favorites. Just reach out and ask, email@example.com
+HOW EARLY SHOULD I RENT MY GEAR?
As early as you can! When we receive payment, your gear is reserved for you and only you.
+WHAT IS YOUR CANCELLATION POLICY?
Please notify TIA of your desire to cancel via email as soon as possible. If we hear from you at least 5 days before the date of your first rental night, you will receive a full refund. If we hear from you between 3-5 days before your first rental night, you will be refunded 70% of the total rental cost. If we hear from you less than 3 days before your first rental night, you will be refunded 50% of the rental cost.
+HOW DO I RECEIVE MY GEAR?
The reason our rentals are so affordable is because we operate entirely online (and don't have a storefront location). For both locals and travelers, we have convenient pick-up & drop-off locations around the Bay Area. See How It Works for specific pick-up & drop-off locations. For an additional fee we can deliver the gear directly to you.
+WHERE IS YOUR DELIVERY/PICK-UP AREA?
We have convenient pick-up & drop-off locations around the Bay Area, including breweries, climbing gyms, BART Stations, and Airports. Click here for a complete map of pick-up & drop-off locations. For an additional fee we can deliver the gear directly to you.
+CAN YOU DELIVER DIRECTLY TO ME?
We offer convenient pick-up & drop-off locations around the Bay Area. If you would prefer direct delivery, we will charge an additional delivery fee. Please let us know if you would like to receive your gear via direct delivery under Special Requests in the checkout process.
+NOW THAT I’VE GOT THE GEAR, WHERE SHOULD I GO?
We’re all about empowering people to get outside. That means your whole adventure matters to us, not just the gear. We’re experienced outdoor enthusiasts (read: adventure nerds). We’re available to answers questions and help guide you toward a memorable experience that suits your adventure style.